Our #1 priority here at STRANIST is your satisfaction. This means we stand by our products 100%, no matter what, no questions asked, no holds barred, no ifs, no ands, no buts. If you have a problem, we will solve it. Refund it. Send you a free replacement. Whatever it takes. Just reach out to our customer care team. We're here for you. Satisfaction. Guaranteed.
Our dedicated customer service team responds Sunday to Friday, please allow 24 hours for a response. Do not worry! We will get to your email.
We take customer order cancellations very seriously. Our customers have all the right to cancel their orders and receive 100% of their money back without any questions asked.
We will be unable to cancel your order and refund you if your order has already been shipped out. In this case, to receive a full refund, please return the package to us in its original condition. This is to protect Stranist from fraudulent claims to get our product for free.
We will continue to ship out orders but please expect a delay in shipping during the COVID-19 pandemic. Feel free to contact us if you are unsure about the status of your order after checking the order tracking page.
- Thank you for your quick and polite response. Thanks for inquiring about mine and my families health. With the information you shared regarding my shipment - I feel a lot more at ease and more patient then I'd imagined to be. Great professional job, I salute you.
Customer: Charlotte | Customer Service Agent: Elizabeth
- Thanks for doing the right thing and refunding me unlike other companies... I really appreciate your understanding during the covid-19 situation going on. I recently lost my job. looking forward to purchasing from STRANIST again once things are good.
Customer: Anita | Customer Service Agent: Marcus